Returns & Support

Returns.

Something not right with your order? We’ll help you get it sorted.

Returns

If you’d like to return a Velor order, contact us first through our Contact page so we can confirm your eligibility and the next steps.

Damaged or Incorrect Orders

If your Velor order arrives damaged, incorrect or with an issue, contact us and include your order details so we can look into it.

How To Request a Return

01
Contact Us
Get in touch through the Velor Contact page.
02
Include Your Order Details
Share your order number and a short description of the issue. Photos help if anything arrived damaged.
03
We’ll Help Sort It
We’ll review your request and let you know the next steps.

Refunds

Once your request has been reviewed, we’ll confirm the outcome with you by email. Approved refunds are returned to your original payment method.

Australian Consumer Rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law.

Need help?

Have a question about a return or an issue with your order? Get in touch.